Sales are not final until our customers are completely satisfied with our product.
We will gladly refund or exchange any time within thirty days of purchase.
Steps for Returning Merchandise
- Please call 1-866-616-7842 for a return authorization/RMA number.
- Be sure to include a copy of the receipt and completed return form telling us exactly what you want us to do, whether it be for an exchange or refund.
- We are willing to work with you in the best possible way to make sure your return is quick and simple. However, we at comfort 4U cannot take back items that are damaged by the customer, worn by the customer, or have a distinct odor that will prevent us from reselling the item.
- Send the package postage to:
P.O. Box 5701
Gainesville, FL 32627
If you need to contact Comfort 4U, please call toll free 1-866-616-7842. We will do our best to ensure your satisfaction and make correcting a mistake as easy as possible for both of us.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption.
Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities.
SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key;" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Comfort 4U uses 128-bit encryption. Most browsers support 128- bit SSL sessions, which is trillions of times stronger than 40-bit sessions.
To shop with us, you need to enable cookies on your browser.
Cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Comfort 4U is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Comfort 4U may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 17, 2008.
What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.
Disclosure of Your Personal Information
We may disclose your personal information in the following circumstances:
(i) Disclosure to Service Providers - In order to process transactions, we must disclose some of your personal information to certain service providers, such as your credit card issuer, a third-party credit verification company, the product handler and the delivery service. Before personal information is disclosed, the service provider will agree with us to protect the privacy of your personal information in a manner that is consistent with this policy. If you do not wish us to provide your personal information to those service providers, you may not use the Web site for transactions.
(ii) Law Enforcement and Legal Disclosure - We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to our legal counsel.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to P.O. Box 5701, Gainesville, Fl 32627. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.